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Clinic Policies

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Missed Appointment Policy

In order to provide prompt care and maximal appointment availability to our patients, Asian Therapeutics enforces the following Missed Appointment Policy.

This policy applies any time a patient:

  • cancels an appointment after 9:00 a.m. on the day of that appointment;
  • misses the appointment with no prior notification; or
  • arrives in the office more than 15 minutes past the scheduled appointment time.

In any of these cases, the patient will be assessed a $35 missed appointment fee unless explicitly prohibited by contract with the patient’s insurance company. This fee must be paid by the time of the next appointment or within 30 days, whichever is sooner. This fee is the responsibility of the patient and is not covered by insurance.

Asian Therapeutics waives this fee in the event of an emergency or labor/childbirth. Routine work/family obligations or lack of transportation will not be considered emergencies. 

Asian Therapeutics waives this fee once per 12-month period regardless of the reason for the cancellation/missed appointment.

If a patient misses or same-day cancels an appointment more than three times in a 12-month period, the patient

  • will not be permitted to schedule future appointments online; and
  • will only be permitted to schedule future appointments on a same-day, space-available basis by calling our office.
Non-discrimination Policy

Asian Therapeutics is committed to providing excellent care in an environment that respects the diversity of our patients, visitors, staff, and vendors.

In order to achieve and maintain a high level of hospitality, Asian Therapeutics does not and shall not discriminate on the basis of race, color, religion, sex, gender identity or expression (including a transgender identity), age, national or ethnic origin, native language, disability, marital status, sexual orientation, military status, or any other characteristic protected under applicable federal, state, or local law in any of its activities, operations, or hiring practices.

We are committed to providing a safe environment for all patients and visitors to our clinic. As our valued guest, please contact our CEO, Ken Berry, at (916) 444-2177 right away if you feel that we are not meeting this standard.

Service Animals Welcome Policy

Asian Therapeutics is committed to making reasonable modifications in policies, practices, and procedures to permit the use of service animals by persons with disabilities.  Service animals play an important role in ensuring the independence of people with disabilities, and it is our policy to welcome into our facility any animal that is individually trained to assist a person with a disability.  Asian Therapeutics also takes very seriously its obligation to all patients to provide a clean and uncontaminated environment that minimizes the risk of infection. In order to balance the above stated goals, Asian Therapeutics adopts this policy. 

What is a Service Animal?

Service animals include any dog or other therapy animal that is individually trained to do work or perform tasks for individuals with disabilities, including physical, sensory, psychiatric, intellectual, or other mental disability. Service animals do not always have a harness, a sign, or a symbol indicating that they are service animals. A service animal is not a pet. Service animals assist people with disabilities in many different ways, such as: 

  • Guiding people who are blind or have low vision and retrieving dropped objects for them; 
  • Alerting people who are deaf or hard of hearing to sounds and the presence of others; 
  • Carrying and picking up items, opening doors, or flipping switches for people with disabilities who have limited use of hands or arms, limited use of their legs, or limited ability to bend or stoop; 
  • Pulling wheelchairs;
  • Alerting people with disabilities to the onset of medical conditions such as low or high blood sugar, seizures, protecting them and cushioning them if they fall, reviving them, and performing other tasks that reduce the risk of disability-related injury; 
  • Doing work or performing tasks for persons with traumatic brain injury, intellectual disabilities, or psychiatric disabilities, such as reminding a person with depression to take medication or waking him/her up, alerting a person with anxiety to the onset of panic attacks, orienting people with schizophrenia to reality, and helping people with intellectual or cognitive disabilities to locate misplaced items, find places, or follow daily routines; and
  • Providing physical support and assisting people with physical disabilities with stability and balance. 

Requirements with Regard to Service Animals

  • Patients with service animals are encouraged to bring their animals to the facility and introduce them to the staff. 
  • When a patient brings a service animal to the facility, the service animal must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.  In any event, the service animal must be under control. 
  • Service animals will be allowed to be present in the lobby waiting area, the restrooms, and the patient’s treatment room.
  • Service animals will not be allowed on the treatment table or near acupuncture needles or other sterilized or disinfected equipment.
  • Service animals must remain in the presence of the patient or a friend, family member, or other companion accompanying the patient.

Most of the time, people with disabilities who use service animals may be easily identified without any need for questioning. If we can tell by looking, it is our policy not to make an individual feel unwelcome by asking questions. If we are unsure whether an animal meets the definition of a service animal, it is our policy to ask the individual only two questions: 

(1) Is the service animal required because of a disability? 

(2) What work or task has the service animal been trained to perform? 

If the individual says yes to the first question and explains the work or tasks that the animal is trained to perform, we will welcome the person and service animal into the facility without asking any additional questions about his or her service animal. We will not ask the individual questions about his or her disability. We will not ask the individual to show a license, certification, or special ID card as proof of their animal’s training. We will not ask an individual to use a specific entrance or exit to the facility. 

Asian Therapeutics has the right to exclude a service animal from its business if the animal is out of control and the handler does not take effective action to control it, or the animal is not housebroken. We will not exclude a particular service animal based on past experience with other animals or based on fear unrelated to an individual service animal’s actual behavior. Each situation will be considered individually. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to receive services without the animal’s presence.